Collection Services


Coast to Coast Telecom Collection Professionals

Diversified Consultants, Inc. is a full-service collection agency that can attribute its success to the training and long term retention of its agents. As a company focused on telecom recovery, we are able to target our efforts in order to place ourselves in the best possible position to meet our client’s needs. This focus has given us a definitive edge over our competitors, our strength could be your strength. Borne of a solid business model and coupled with the values of a family owned and operated establishment, Diversified Consultants, Incorporated is uniquely poised to meet your needs. At Diversified Consultants, we choose not to look to the accomplishments of the past but instead look to the opportunities of the future. The future is bright and can only be made brighter by adding you and your business to our list of satisfied clients!

Domestic, Nearshore, and Offshore Facilities

We are headquartered in Jacksonville, FL with satellite locations in Portland, OR and Louisville, KY.

Proactive Outbound & Inbound Solutions

We specialize in the recovery of telecom bad debt at any level of delinquency.

Full-Service Chat & Email Support

It’s easy to make a payment online with our free service.

Positive Approach

Our approach focuses on customer satisfaction while simultaneously boosting our client’s bottom line.

Our People

By placing emphasis on training and development, we make our people better.

Technology

We strive to remain ahead of the industry curve, utilizing the latest technology available. Learn More

3rd Party Collections


Producing Results

Diversified Consultants, Inc. is an accounts receivables management (ARM) business with extensive experience in multi-channel customer support solutions spanning the entire customer lifecycle. Solutions range from front end customer acquisition, traditional voice care, technical support, chat and email support, proactive outbound voice and digital care, and a wide range of custom ARM solutions.

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Pre-Collection Services


The Positive Approach

With readily available technology, high quality training and motivated employees, Diversified Consultants (DCI) possesses the resources to take on any project, regardless of the complexity or size.

By tailoring our training to enhance the abilities of our team members, we are able to meet our client’s requirements and needs and provide the most positive result possible. Diversified Consultants, Incorporated understands and appreciates the trust placed in us by our clients; therefore, we strive to reward that trust with exceptional results, without sacrificing integrity or our client brands.

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Client Access


Transparency and Collaboration

Diversified Consultants, Inc. promotes healthy and compliant consumer, agency, and client relationships. We offer our clients a web based client services product which provides offsite audit capabilities through a secure environment. Our organization strongly promotes and encourages our clients to frequently visit our facilities as a means of verifying the integrity of their work standards, building a strong relationship along the way. We take pride in knowing we are among the best at meeting, or exceeding, all expectations.

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