Diversified Consultants Inc. (DCI), the only telecom specific collection agency in the country, has appointed Charlotte Zehnder as CEO and Gordon C. Beck III as COO. The announcement comes after DCI’s President and CEO, Mark Zehnder, passed away unexpectedly in September of 2009. Prior to Mr. Zehnder’s death, Mrs. Zehnder served as VP of Administration and Mr. Beck served as VP of Operations.

As CEO, Zehnder will focus her efforts on continuing the direction and vision that has lead to DCI’s remarkable success over the last 15 years. “While ultimately responsible for the success or failure of the company, my specific duties will be centered on creating culture and overseeing the senior management team while keeping Mark’s dream alive to be the country’s best telecom agency”, said Zehnder.

Beck will be responsible for managing DCI’s entire operation, with a heavy emphasis on tactical and strategic operations related to high volume, low yielding debt. Commenting on Beck’s appointment, Zehnder said, “Gordon started with us a collector over 12 years ago at the age of 19 and has worked his way up, holding virtually every position in the company along the way. His experience makes him the ideal person to ensure that our business is operating effectively and efficiently, while continuing to deliver outstanding results to our clients. Gordon is very well respected in the telecom receivables industry by our clients and competition and is known for being able to execute strategies that place DCI on the top of the scorecard for all of our telecom portfolios year after year.”